Transaction reviews
If a payment, transfer, bill payment, card transaction, crypto conversion, or settlement appears incorrect, Tsara may review the transaction status, account activity, provider records, and available references before deciding the next step.
Eligible cases
Tsara may review refund, reversal, or correction requests involving duplicate payments, billing mistakes, accidental overpayment, failed transactions, unsupported charges, or transactions that were not completed as expected.
Non-refundable cases
Completed transactions may not be refundable where value has already been delivered, funds have been successfully settled to the intended recipient, a third-party provider has completed the requested service, or the request falls outside applicable provider or network rules.
Third-party timelines
Some reviews depend on banks, payment processors, billers, card networks, blockchain networks, or other providers. Their rules, availability, and processing timelines may affect whether a refund or reversal is possible and how long it takes.
Information to include
When reporting a payment concern, include the account email or business name, transaction reference, amount, currency, date, payment method, recipient details where relevant, and screenshots or supporting evidence.
Contact
Payment and refund questions can be sent to contact@tsara.ng with the payment date, amount, transaction reference, and account details.